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Warranty Policy

Ananya Creations Ltd. release its all products after strict QA/QC guidelines. Our company’s warranty for the products (specified against each product) stands for any manufacturing and technical defects only & not for  Wear and Tear. The compensation, if, allowed by the company will be on Pro-rata basis.

Our company is not responsible if the package is shipped back to us, damaged or confiscated due to problems with custom clearance at your end. Therefore, please check with your country's custom policies before placing an order.

Our company is not responsible if the customer ordered wrong items by mistake either. In this case customer is eligible to receive a refund excluding shipment cost, but this condition is applied only for few items.

Our company is not responsible for damaged packages or those shipped back to us for the reason the designated courier service fail to deliver the package to the given destination address (after several attempts to deliver your package due to your absence).

If the customer receives damaged parcel, there are some requests that should be done by the recipient before claiming refund / resending of goods:

1.     report the damage to the company along with photos of damaged items/parcel

2.     make a claim to the courier for the damaged items/parcel on the same amount that was declared in the invoice

3.     refuse to pay the freight cost, if applicable

4.     request company to resend the goods with free freight cost

Our warranty does not cover risks of product's damage or loss within the responsibility of delivery company. For this reason, please check the parcel right on receipt and compare the content with the packing list in the presence of the courier. Our company is not responsible for any faults discovered after you confirmed the receipt. If your package is lost by the delivery company, you should claim them directly. However, take into consideration that they will compensate the lost products only within the amount at risk indicated in the invoice according to your request. Expenses for shipping of the defected equipment both ways to and from the customer's site are not covered by the warranty, 

What should I do if my item stopped working?

  • After discovering any malfunction, please contact our technical support team. To do so you have to write the e-mail to the address: admin@ananyapools.com
  • In detail describe your issue and specify the serial number of your product
  • If your issue can not be solved remotely, you will be offered the option of sending us the item. Please note that the company does not refund any shipping expenses.

Please make sure that:

  • Warranty seals are not damaged
  • The item is fully packed including all accessories, manuals and original package
  • Original Invoice ¬†is included to the package

If we have the analogous item in stock, we will provide you with the replacement within the least possible working days. Otherwise we can refund you  the reclamation cost if preferable.

The company does not hold any responsibility for any damages caused after the warranty period, but will gladly provide its customers with any technical consulting.


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