RETURNS / REFUND POLICIES
At Ananyapools.com, we believe that customer satisfaction is key therefore we stand behind all productsbought at our site.However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.
Therefore, we DO honor requests for the refund on the following reasons:
¬∑ non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to our Billing department in writing within 15 days from the order placing date. Otherwise the product will be considered received.
o¬†¬†¬† Product is used / installed.
o¬†¬†¬† Exhibits physical damage to the box or to the product
o¬†¬†¬† Is returned without original packaging and accessories
o¬†¬†¬† Serial Number is tampered
o¬†¬†¬† Original bill is not present
o¬†¬†¬† Is damaged due to not appropriate packaging at the time of returning the goods.
Returns can be made in the following ways:
Should you wish to return all or a part of your order, you need to let us know within 3 working days from the date of receiving your good/s. You can contact us for returns through firstname.lastname@example.org
After validating your return request we will send you an email authorizing a return. The mail will have the details to the return shipping address label. You may simply send the goods as per information of the¬†shipping address label¬†on the package and courier it back to us on prepaid basis.¬†Please bear in mind that we should receive the return package within 10 days of our authorizing email.
Post receipt of the return package, we will proceed to inspect the same. Once approved as an eligible return, we will issue your refund in the appropriate amount. If however the return is found not eligible for refund, we will courier the same back to you on ‚Äúto pay‚ÄĚ basis. In either scenario your return issue will¬†be closed within 10 days¬†of our receiving of the return package from you.
Please Note:¬† www.ananyapools.com will make refund cheques only in the registered name of the customer.